Shipping policy

FRASER ANGUS

Thank you for shopping with FRASER ANGUS. As a professional apparel retailer, we focus on delivering high-quality clothing items with reliable packaging and standardized shipping procedures. We strive to ensure every order is carefully processed, safely packaged, and delivered to customers in optimal condition within a reasonable delivery window.

1. Order Processing Timeline
All received apparel orders undergo internal verification, quality inspection, and packaging procedures within 1 to 3 working days. Processing excludes weekends and official public holidays in New Zealand.
During peak sales seasons, promotional campaigns, or periods of high order volume, standard processing schedules may be slightly extended. Our team will actively notify customers of unexpected prolonged delays via email in a timely manner.

2. Shipping Fees & Delivery Duration
All applicable shipping fees are dynamically calculated based on package weight, product category, and shipping destination. Final shipping costs will be clearly displayed on the checkout page before order confirmation, with no hidden charges applied after payment.
Our global standard shipping service features the following estimated delivery timeframe:
Standard International Shipping: Approximately 15 business days after dispatch
All delivery times are estimated values and are not fully guaranteed. Actual arrival time may be affected by courier operational delays, local customs clearance progress, extreme weather events, regional logistics adjustments, and international holiday arrangements.

3. Shipping Confirmation & Tracking Updates
Once your clothing order is dispatched from our warehouse, you will receive an official shipping confirmation email containing your unique tracking number and courier information.
Please note that logistics tracking data requires system synchronization. Tracking statuses will generally become fully accessible and updated within 24 to 48 hours after the package leaves our facility.

4. Shipping Address Accuracy Responsibility
Customers are solely responsible for submitting precise, complete, and deliverable shipping addresses during checkout, including detailed street information, suburb, city, postal code, and valid contact details.
FRASER ANGUS shall not bear liability for delivery failures, misplaced parcels, or return incidents caused by incorrect, incomplete, or invalid customer-provided addresses. If packages are returned due to address errors, customers will be responsible for additional reshipping fees for secondary delivery.

5. Lost or Damaged Parcel Handling Rules
Lost Shipment Handling
If your apparel package is confirmed lost during transit by the official logistics provider, please contact our customer support team within 7 calendar days from the scheduled delivery date. We will verify the logistics record and provide corresponding after-sales solutions.
Damaged Item Handling
If your clothing products arrive with damage, stains, tearing, or other quality issues caused by logistics transportation, please submit a support ticket within 48 hours after receiving the package. You are required to provide clear photos or videos of the damaged items and original outer packaging. Our team will review your case and resolve the issue promptly.

6. Apparel Maintenance & Usage Disclaimer
Each of our clothing products is attached with professional washing, drying, and maintenance guidelines. Product damage, deformation, fading, or structural failure caused by improper cleaning, high-temperature drying, unauthorized tailoring, or irregular daily use is not covered by our after-sales service. FRASER ANGUS holds no responsibility for man-made damage or incorrect maintenance results.

7. International Customs & Tax Regulations
Cross-border shipments may be subject to import duties, customs taxes, VAT, clearance fees, or other local charges stipulated by the destination country’s trade policies. All such additional expenses are borne entirely by the buyer.
Product prices and shipping fees charged on our official store do not include any international customs or import taxes. Any customs detention, clearance delays, or supplementary fees generated during international transportation are beyond our control.

8. After-Sales & Support Contact Information
For any inquiries, feedback, or issue resolution regarding our shipping policy, order processing, logistics status, and apparel after-sales problems, please contact us through the official channels below:
Trade Name: FRASER ANGUS
Email Address: contact@diodevexir.shop